This Privacy Policy explains what personal information 9rrr collects from Pakistan players, why we collect it, how it is used and stored, and what rights you have over your own data. Please read it alongside our Terms and Conditions before registering.
Six things that summarise how 9rrr treats your personal information.
9rrr only collects information that is genuinely required to operate your account, process payments and keep the platform secure. We don't collect data for the sake of it.
Your personal information is never sold to third parties. Data is shared only where necessary for payment processing, security or where required by applicable law.
Details of your JazzCash, Easypaisa, Raast or bank account are used only to process deposits and withdrawals. Payment credentials are handled through secure, encrypted channels.
Marketing and promotional communications are opt-in. You can update your communication preferences at any time from your account settings without affecting access to the platform.
9rrr uses cookies to keep you logged in, remember preferences and understand how the platform is used. Essential cookies cannot be disabled; analytics cookies are optional.
You can request access to your personal data, ask for corrections, or request account and data deletion. These requests are handled through the support contact in the FAQ section.
This Privacy Policy applies to all users of 9rrr — accessed via the website at 9rrr.win, the mobile app, or any other channel through which the platform is made available. The policy covers how we collect, process, store and protect personal information in connection with the operation of the 9rrr gaming platform.
By registering an account with 9rrr, you confirm that you have read and understood this Privacy Policy and agree to the handling of your personal information as described here. If you do not agree, you should not register or use the platform.
This policy should be read alongside the Terms and Conditions, which govern your overall use of 9rrr.
This policy is written in plain English to be accessible to Pakistan players. If you have a question not answered here, the FAQ page and support contact details can help.
9rrr collects personal information in the following categories:
When you create an account, we collect your mobile number, a password you set, and basic identity information such as your name and date of birth. This information is required to create and maintain your account and to verify that you meet the 18+ age requirement.
For the purposes of verifying your identity — particularly before your first withdrawal — we may request a copy of a government-issued identity document such as your CNIC, passport or other valid ID. This document is used solely for identity verification purposes.
When you make a deposit or request a withdrawal, we collect the payment method details you provide — for example, your JazzCash mobile number, Easypaisa account number, Raast-linked bank account or bank account details. This information is used exclusively to process your transactions.
We maintain a record of all deposits, withdrawals, bets placed and bonuses claimed on your account. This data is used to provide you with account history, resolve disputes and maintain the integrity of the platform.
When you access 9rrr, we automatically collect certain technical information including your IP address, device type and operating system, browser type, and pages or features accessed. This information is used to maintain platform security, optimise performance and detect unusual activity.
If you contact support, we retain records of those communications — including the content of messages and any supporting information you provide — to help resolve queries and improve the support experience.
Personal data collected by 9rrr is used for the following purposes:
| Purpose | Data Used | Basis |
|---|---|---|
| Account creation and management | Registration data, mobile number | Contract performance |
| Processing deposits and withdrawals | Payment account details, transaction records | Contract performance |
| Age and identity verification | Date of birth, ID documents | Legal obligation |
| Fraud prevention and security | Device data, IP address, transaction patterns | Legitimate interest |
| Customer support | Communication records, account data | Contract performance |
| Platform improvement and analytics | Usage data, device data | Legitimate interest |
| Promotional communications (opt-in) | Mobile number, communication preferences | Consent |
We do not use your personal data for automated decision-making that has a significant legal effect on you without human review being available.
Because 9rrr operates entirely in PKR using Pakistan's domestic payment ecosystem — JazzCash, Easypaisa, Raast and bank transfer — all payment transactions remain within Pakistan's financial infrastructure. There is no foreign currency conversion or international payment routing involved.
Payment account details you provide (such as your JazzCash number or bank account) are used only to process the specific transaction you have requested. They are stored in encrypted form and are not displayed to platform staff in plain text beyond what is needed for transaction support.
9rrr does not store full payment credentials in a way that would allow funds to be moved without your explicit request. Each deposit or withdrawal requires action initiated by you from your logged-in account.
No sharing of payment data: Your JazzCash, Easypaisa or bank details are never shared with third parties for marketing purposes or sold under any circumstances.
9rrr does not sell your personal data. We share personal information only in the following limited circumstances:
When processing a deposit or withdrawal, your payment details are passed to the relevant payment processor (such as JazzCash, Easypaisa or your bank) to complete the transaction. These providers operate under their own privacy policies and are responsible for how they handle data on their end.
Where identity documents are submitted for account verification, these may be reviewed by an internal compliance team. In certain cases, document verification may involve a third-party verification service. Documents are handled with the same security standards as all other personal data.
Slot games, live casino tables and bingo rooms on 9rrr are powered by third-party game providers. These providers may receive session data (such as bet amounts and game results) in connection with delivering and settling the game. They do not receive your personal registration details.
9rrr will disclose personal data where required to do so by applicable law, court order or regulatory authority. In such cases, we will share only the data specifically required and will do so within the bounds of the relevant legal obligation.
Outside of these categories, your personal data is not shared with any other party.
9rrr retains personal data for as long as your account is active and for a reasonable period thereafter. The specific retention periods applied depend on the type of data:
When personal data is no longer required, it is securely deleted or anonymised so that it cannot be attributed to an individual.
9rrr uses cookies — small text files stored on your device — and similar technologies to make the platform work properly and to understand how it is being used. The categories of cookies in use are as follows:
These cookies are required for the platform to function. They manage your login session, maintain your account security state, and remember basic preferences such as language settings. These cannot be disabled without breaking core functionality of the site.
Analytics cookies help us understand which parts of 9rrr are used most frequently, how players navigate between sections, and where any technical issues occur. This data is aggregated and used to improve the platform. Analytics cookies do not identify you personally.
Preference cookies remember choices you've made on the platform — such as game view settings or notification preferences — so you don't have to reconfigure them every visit.
You can manage cookie settings through your browser. Disabling essential cookies will prevent you from logging in or using account functions. Disabling analytics cookies has no effect on your ability to use the platform.
9rrr implements a range of technical and organisational measures to protect personal data against unauthorised access, loss or misuse. These include:
While we take these measures seriously, no online platform can guarantee absolute security. You can reduce your own risk by using a strong, unique password for your 9rrr account, not sharing your login credentials with anyone, and logging out from shared or public devices.
If you believe your account has been accessed without your permission, contact 9rrr support immediately using the contact information on the FAQ page.
As a 9rrr account holder, you have the following rights in relation to your personal data:
You can request a copy of the personal data 9rrr holds about you. This includes your registration details, transaction history and any communications records associated with your account.
If any personal information held by 9rrr is inaccurate or incomplete, you can request that it be corrected. Some changes (such as name corrections) may require identity documentation.
You can request that your personal data be deleted. This is typically processed alongside a request to close your account. Note that certain data — particularly transaction records — may be subject to minimum retention requirements that prevent immediate deletion.
Where data processing is based on your consent (such as marketing communications), you can withdraw that consent at any time from account settings. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
To exercise any of these rights, contact 9rrr support using the details available on the FAQ page. We aim to respond to data requests within a reasonable timeframe. Identity verification may be required before data access or deletion requests are fulfilled.
9rrr is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If a minor has registered on the platform by misrepresenting their age, their account will be closed upon discovery and any associated data will be deleted.
If you are a parent or guardian and believe that a person under 18 has created a 9rrr account, contact support immediately through the FAQ page so the account can be reviewed and closed. We take under-age access seriously and will act on all valid reports.
9rrr may update this Privacy Policy from time to time to reflect changes in our data practices, platform functionality or applicable requirements. When material changes are made, we will notify registered users via account notification or by displaying a notice on the platform.
The date of the most recent revision is shown at the top of this page. Continued use of 9rrr after an update to this policy constitutes your acceptance of the revised version. We recommend reviewing this page periodically.
For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please use the contact information provided on the FAQ page. Support is available in English for Pakistan players.
Our support contact details are also listed in the footer of this page. When submitting a data access or deletion request, please include your registered mobile number and a description of what you are requesting so we can handle it efficiently.
You can also reach us directly at [email protected] for privacy-related queries. Include your request type and account mobile number in your message.
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